From the first paragraph of the orginal post:
>>Agency said they also had not heard from her, she had already missed another appointment that same morning. Instead of getting upset and angry with the girl answering the phone, I just said that I hoped Hallie was OK, that nothing was seriously wrong, and that I'd still like to see her whenever both could arrange it.<
It looks like he did have contact with "Agency", and I have to assume he means Rose. Maybe he can clear this up.